NHS Scotland is committed to improving Patient Experience. This commitment led to discussions between the Scottish Government Health Directorate and 3 pilot NHS Boards - NHS Dumfries & Galloway, NHS Forth Valley and NHS Tayside and highlighted the opportunity to create a leading edge and holistic approach to defining and measuring the concept of Staff Experience within NHS Scotland with the ultimate potential outcome of enhancing Patient Experience. NHS National Waiting Times Centre was also invited to join this project and became a partner as a Special Board.
An extensive Literature Review (published August 2012) focused primarily on exemplar organisations within the public and private sectors out-with NHS Scotland. The objective being the scoping out of the challenges, best practices, and outcomes in relation to Employee Engagement.
University of the West of Scotland validated the NHSScotland Employee Engagement Index "The NHSSEEI is a robust, reliable, valid and popular measure of staff engagement. It is also an excellent tool to measure improvement in staff engagement”
The National Staff Experience Final Report and Recommendations was approved by the Scottish Workforce and Staff Governance Committee (SWAG) in July 2013.